This Refund Policy applies to subscriptions and paid services offered through Summit Ridge Capital Signals by Summit Ridge Capital (Pty) Ltd ("Summit Ridge", "we", "us" or "our").
1. Subscription services
Summit Ridge Capital Signals provides access to subscription-based digital services, including model-generated trading signals and related platform functionality.
Subscription fees are charged according to the plan selected during checkout. The applicable price, billing frequency and included usage limits will be displayed before you complete your purchase.
2. Cancellation
You may request cancellation of your subscription at any time through the available account or subscription-management functionality, or by contacting us.
Unless otherwise stated at checkout, cancellation prevents future renewal of the subscription. Cancellation does not automatically create a right to a refund for a billing period that has already commenced, subject always to any rights you may have under applicable South African law.
3. Refunds
Refund requests are considered in accordance with this policy, applicable law and the circumstances of the transaction.
Where a refund is approved, we will generally process the refund using the original payment method where reasonably possible.
Nothing in this policy is intended to exclude, restrict or waive any consumer right or remedy that cannot lawfully be excluded or limited under applicable law.
4. Statutory consumer rights
South African consumer-protection legislation may provide consumers with cancellation, cooling-off, refund or other statutory rights in particular circumstances. These rights operate independently of our voluntary refund policy where applicable.
For electronic transactions, applicable legislation may impose additional requirements concerning transaction information, cancellation and refunds. We will comply with applicable statutory obligations.
5. Duplicate or incorrect payments
If you believe you have been charged more than once for the same transaction, or that an incorrect amount was charged, please contact us promptly with the relevant transaction information.
6. Service problems
If you experience a material technical problem preventing access to a paid service, please contact us so that we can investigate and, where appropriate, restore access or provide an appropriate remedy.
7. Promotional pricing
Promotional subscriptions or discounted offers may be subject to additional conditions disclosed at the time of purchase.
8. How to request a refund
Refund requests should include your account email address, transaction date, subscription plan and a brief explanation of the request.
Please submit refund requests through the customer-support channel made available on the Summit Ridge Capital Signals website.
9. Changes to this policy
We may update this Refund Policy from time to time. The latest version published on this website will apply to future transactions, subject to applicable law.